Question:
Have you been in a situation wherein you waited for a long time to receive something of value to you?
Like for example, long queue at Starbucks, McDonald’s, etc.?
How about congested roads?
Even when you arrive at the airport from international travel, the queue, sometimes, at the immigration gate, the queue line there is like that of Disneyland’s “S-like” long queue line.
Long queues make customers bored and cranky.
The customer is the most important part of the production line! They must not endure unnecessary wait for their Value!
How to remedy long queue and other flow-related problems?
Enter, Lean Thinking!
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